PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. We honor this for up to 3 days after delivery has been made. NO EXCEPTIONS.
*PLEASE BE ADVISED THAT DUE TO THE CURRENT HEALTHCARE CRISIS INVOLVING COVID19, WE ARE SUSPENDING OUR RETURN POLICY. WE WILL NOT ACCEPT RETURNS UNTIL FURTHER NOTICE, SO PLEASE CHOOSE YOUR ITEMS CAREFULLY. WE WILL ONLY MAKE EXCEPTIONS FOR ORDERS THAT WERE SHIPPED IN ERROR ( FOR EXAMPLE, IF YOU ORDER A SILKY STRAIGHT AND WE SENT YOU A DEEP WAVE BY MISTAKE).
IN CIRCUMSTANCES LIKE THESE, WE ARE WILLING TO DO AN EXCHANGE ONLY. EXCHANGES MAY TAKE LONGER THAN NORMAL. YOU ARE RESPONSIBLE FOR TRACKING YOUR PACKAGES AND PARCELS. XTENSIONSPA IS NOT LIABLE FOR LOST OR STOLEN PACKAGES. IF AN ITEM WAS SENT YOU YOU IN ERROR, YOU MUST ADHERE TO THE RULES FOR AN EXCHANGE. IF ITEMS HAVE BEEN WORN OR REMOVED FROM PACKAGING IN ANY WAY, THEY ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE, AND WILL BE RETURNED YOU WITHOUT BENEFIT OF REFUND IF SENT TO US. PLEASE CHOOSE ITEMS CAREFULLY WHEN MAKING A PURCHASE. PLEASE SEE RULES AND REGULATIONS REGARDING EXCHANGES BELOW. WE APOLOGIZE FOR ANY INCONVENIENCE.
ERROR EXCHANGES ONLY
If you are exchanging an item, you MUST email us a copy of your shipping receipt and tracking number so that we may properly track the item(s) in our database, and so that we can be assured the item being returned or exchanged fits within our timing parameters.
To be eligible for exchange, hair and lashes must NOT be worn, washed, installed, combed through, or altered in ANY way, and must be sealed in its original packaging (including bundle wraps and plastic sleeves) to be eligible for exchange or refund. Bundle wrap seals and/or ties may not be broken, lace cut or altered, knots bleached, or the bundle/closure/frontal will not be eligible for return. Lashes must be in original form and packaging with the seal in tact.
ITEMS MAY NOT BE WORN AND CAN NOT BE ALTERED IN ANY WAY, INCLUDING RE- SEALED OR HAVE A SEAL THAT HAS BEEN TAMPERED WITH TO BE ELIGIBLE FOR EXCHANGE. NO EXCEPTIONS.
We do not refund shipping charges. We HIGHLY RECOMMEND shipping returns and exchanges with a tracking number. XtensionSpa LLC is not responsible for lost return packages and parcels. Please include a note inside your return package with your ORDER NUMBER and the reason for your return or exchange. This helps us to ensure quality control. Please note that any items being returned or exchanged MUST BE RECEIVED & INSPECTED before a refund will be issued! This process does take time, so please be patient.
For altered products (lashes and bundles that are unwrapped / extensions or lashes that have been worn) all sales are final.
Feel free to contact us with any question you may have about your potential return/exchange. Send us an email at firstname.lastname@example.org and we will do our best to get back to you quickly.
All content in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of XtensionSpa LLC. The collective work includes works that are licensed to XtensionSpa LLC. Copyright 2018, ALL RIGHTS RESERVED. No permission is granted to electronically copy and print hard copy portions of this site. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless shared in whole through our social media links, or unless a written authorization is given, signed, and notarized by representatives of XtensionSpa LLC. You further agree not to change, alter, hack or delete any parts of this site, or proprietary notices from materials downloaded from the site.
All trademarks, logos, service marks and trade names used in the site are registered trademarks of XtensionSpaLLC. They may not be copied, transferred, downloaded, uploaded, manually or digitally manipulated in any way without the written and notarized authorization of the member(s) of XtensionSpa LLC.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, expressed or implied, including, but not limited to implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. XtensionSpa LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. XtensionSpa LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or make any other guarantees pursuant to any and all products or offers on this site or its corresponding social media. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
XtensionSpa LLC shall not be liable for ANY damages that result from the use of, or the inability to use the materials on this site or the performance of the products, even if you have not been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. You affirm by using this site that you are at least 18 years of age, or the legal age of purchase where you live to be bound by these terms and conditions.
Orders and Shipping
Here at XtensionSpa, we want our customers to have the best shopping experience. We know that hair and similar beauty accessories are expensive and and investment. We HIGHLY encourage you to make use of our express shipping signature required option if you are concerned with making certain that your order arrives safely in your hands. XtensionSpa LLC is NOT responsible for lost or stolen packages or parcels or for any packages that have been damaged in transit. If your package is lost, stolen, or damaged, please reach out to your local post office with your tracking number for further assistance. We cannot and do not offer insurance on orders regardless of the price. XtensionSpa LLC will not issue refunds for a lost, stolen, or damaged packaging in an order once it has been shipped. By using this Service, you agree that you are responsible for tracking and making sure that your order arrives to you safely. If you cancel your order and it has already been shipped, you will be responsible for returning the items before we can issue you a refund. The rules for returns/ exchanges apply to canceled orders in these cases.
From time to time, we may conduct special sales or other promotional offers. These offers or sales are non transferable and are only redeemable for the specific item(s) listed at the time only while supplies last. XtensionSpa sales and promotions cannot be combined with, added to, or reserved with other offers on this site. They cannot be used in place of or combined with a third party link special offer or sale we may provide or promote and visa versa unless otherwise specified. If you have an XtensionSpa promo or coupon code and it has not been used by the time the sale or offer ends, it cannot be redeemed and is considered void. We may not specify when exactly a sale or offer will end, but by accepting such offer, you hereby agree to these terms.
In the event that a product is mistakenly listed at an incorrect price, XtensionSpa LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. XtensionSpa LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, XtensionSpa LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated or altered by XtensionSpa LLC without notice and at any time or for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Notice, Use of Site, Indemnification and Miscellaneous, shall survive any termination.
XtensionSpa LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to XtensionSpa LLC, however a notice is not required to make terms valid or operational.
Use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Los Angeles, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. XtensionSpa LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. XtensionSpa LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site or its corresponding social media, including via e-mail, chat, or by use of obscene or abusive language, is strictly prohibited. Impersonation of others, including an employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload, post to social media, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Fraud is also strictly prohibited. You may not use this site or its contents to make any claims online or otherwise that you offer discounts, coupon codes, or use any monies that aren’t your own to make unauthorized purchases or to claim refunds.
XtensionSpa LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, it is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, we reserve the right to block or remove communications or materials that we determine to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another company or individual, or (d) offensive or otherwise unacceptable at our sole discretion. Please note that coupon codes generated and distributed by this site are at the discretion of XtensionSpa LLC and can be revoked or eliminated at any time and for any reason. Coupon codes and similar special sales codes may not be combined with other offers, unless specifically stated by XtensionSpa LLC. Any coupon or similar sales and/ or discount code(s) must be used at the time of purchase. Discounts may not be added to a purchase after it has been made. Abuse, misuse, or fraudulent activity regarding coupon or discount codes is strictly prohibited.
You agree to indemnify, and hold harmless XtensionSpa LLC, its officers, directors, employees, agents, licencors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with us, XtensionSpa LLC has no control over these linked sites, all of which have separate privacy and data collection practices, their own terms and conditions. Third party sites linked operate completely independently of XtensionSpa LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, XtensionSpa LLC seeks to protect the integrity of its web site and the links placed upon it and therefore welcome any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work.)